Network Support Engineer Ishan Netsol Pvt. Ltd

About Ishan Netsol Pvt. Ltd

Job Description

The ideal candidate should have a background in Electronics & Communication and possess a strong understanding of Networking. As an L1 Support Executive, you will be responsible for handling customer calls, utilizing your technical skills and network monitoring expertise to efficiently resolve customer issues. Clear communication with customers, both verbally and in writing, is essential to ensure customer satisfaction. Key Responsibilities: - Handling customer complaints effectively - Conducting advanced troubleshooting over the phone with customers - Monitoring the network using designated systems/tools - Coordinating with Field and NOC teams to resolve issues - Identifying technical issues and escalating them to the relevant department for resolution - Providing updates and guidance to customers on the progress of issue resolution Essentials: - Proficiency in network monitoring and technical troubleshooting; CCNA Training is a plus - Minimum Diploma/Graduate in Electronics and Communication - Strong verbal communication skills to interact clearly and professionally with customers Competencies: - Customer-Focused - Willingness to work in rotational shifts - Adaptability - Teamwork - Quality-Oriented - Problem-Solving skills Education: - Graduates/Diploma in Electronics & Communication Experience: - 0 to 3 years Job Types: - Full-time - Fresher Benefits: - Flexible schedule - Health insurance - Life insurance - Provident Fund Shifts: - Day shift - Evening shift - Morning shift - Night shift - Rotational shift Work Location: On-site,