Network Operations Specialist Trumigo
Trumigo
Office Location
Full Time
Experience: 5 - 5 years required
Pay:
Salary Information not included
Type: Full Time
Location: Haryana
Skills: Network management, Roadside Assistance, Training, Audit, Vendor Management, Profitability Analysis, Inventory Management, Customer Support, Bottleneck Analysis, Customer satisfaction, Business Development, Man Management, Development, Succession Planning, Market Study, Report Preparation, Client mapping, Provider Management
About Trumigo
Job Description
Job Description Network - Network Management - Roadside assistance Constantly ensuring that the providers meet the highest quality standards through training, audit and evaluations. Visiting the OEMs & dealers for new vendors. Ensuring the profitability of Depot, minimizing cost per case, finding potential areas for network addition. Ensuring both providers & company profitability. Empaneling new network partners. Controlling fleet maintenance cost & inventory management. Customer Support Mapping clients requirements & rendering effective solutions related to Breakdown Assistance & Network expansion. Minimizing bottlenecks for high quality of service for increasing the Customer Satisfaction Index. Identifying improvement areas & implementing measures to maximize customer satisfaction levels. Ensuring continuous interaction with the customers, Providers, Dealers & OEMs to make sure that area of concern can be worked upon for improvement. Provider Management Identifying and networking with financially strong and reliable providers, resulting in quicker & effective service network Developing and appointing new business partners to expand reach in the market and coordinating with the dealers & franchisees to assist them to promote RSA. Man Management Directing, leading & motivating workforce; imparting continuous on job training for accomplishing greater operational effectiveness / efficiency. Working on succession planning of the workforce, rendering technical guidance to the staff, appraising the members performance & providing feedback. Requirements: Breakdown assistance statewide. RSA Network Expansion /empanelment of new vendors in RSA Market study & report preparation before new client enrolments. Mapping Client requirements in fleet availability & TAT for service. Continues interaction with dealerships.,