Network Operations Center Executive RK Fibergrid Pvt. Ltd

About RK Fibergrid Pvt. Ltd

Job Description

As a NOC Executive at our company, you will play a crucial role in supporting our Telecom/network infrastructure operations. Your primary responsibility will be to monitor the network performance 24x7, troubleshoot technical issues, escalate faults as needed, and ensure minimal downtime for our services. Your key responsibilities will include monitoring network alarms and performance using NMS tools, performing basic troubleshooting to address issues, and raising incident tickets for further investigation. You will also be required to coordinate with field engineers and vendors to resolve faults efficiently, maintain detailed logs, and prepare shift handover reports for seamless operations. It will be essential for you to ensure SLA compliance in all your activities and generate reports to track network performance and incident resolution. Your proactive approach and attention to detail will be critical in maintaining the reliability and efficiency of our network infrastructure.,