MERN TEAM LEAD Autope Payment Solutions Ltd

About Autope Payment Solutions Ltd

Job Description

As a Chargeback Specialist, your main responsibility will be managing chargebacks, retrieval requests, and dispute cases in accordance with card network regulations such as Visa, MasterCard, and AmEx. You will investigate chargeback claims by analyzing transaction data, customer correspondence, and supporting documents. In addition, you will be expected to analyze chargeback trends to detect fraud patterns or operational issues, and generate regular reports on chargeback performance, win rates, and root cause analysis. Collaboration is a key aspect of this role, as you will work closely with merchants, banks, and internal teams including Fraud and Customer Support to efficiently resolve disputes. Providing feedback to merchants to help reduce chargeback incidents is also part of your responsibilities. It is crucial to ensure that all actions taken comply with PCI DSS and card scheme requirements. You will also be required to propose and implement process improvements to streamline chargeback and dispute handling procedures. To qualify for this position, you should have a Bachelor's degree in Finance, Business Administration, or a related field. Proficiency in MS Excel and data analysis tools is essential. Strong analytical and problem-solving skills, excellent written and verbal communication abilities, attention to detail, and the capacity to work effectively under tight deadlines are key soft skills required for this role.,