Manager - Cluster Operations - Customer Service Klay
Klay
Office Location
Full Time
Experience: 5 - 5 years required
Pay:
Salary Information not included
Type: Full Time
Location: Karnataka
Skills: Problem Solving, early childhood education, MS Office, Inter personal skills, Customer Orientation, Team player, Tech friendly, numbers
About Klay
Job Description
As a Cluster Operations Manager, your main responsibilities will include managing the entire Centre Operations and team, handling conversions and admissions, acting as a single point of contact for parents and the team, mentoring and coaching the team, and being accountable for the Profit & Loss of the center. You should possess excellent interpersonal skills to effectively interact with parents and internal team members, demonstrating a high level of customer orientation. Your ability to handle walk-ins and successfully convert them to admissions is crucial. A self-driven approach, attention to detail, high sense of ownership and responsibility, problem-solving skills, and a strong team player mindset are essential for this role. Additionally, having a working knowledge in Early Childhood Education and being tech-friendly with proficiency in Ms Office and a knack for numbers are required. Ideally, you should have 10-15 years of experience in managing a similar setup; however, individuals with 5-10 years of experience in retail, customer service, or client servicing background may also be considered. Your role will play a vital part in the success of the center, and your contribution will significantly impact the overall operations and growth of the organization.,