Manager, Client Experience UrbanWrk

About UrbanWrk

Job Description

Client Experience, Manager will be instrumental in creating an extraordinary customer experience for UrbanWrks clientele. This role focuses on building a vibrant member community, maintaining high retention rates, developing strategic partnerships, and ensuring the highest standards of customer service and facility management. Create an amazing client experience: Create delightful experiences for clients to make them feel valued and appreciated. Facility Maintenance and Upkeep: Take accountability of highest standards of maintenance and upkeep of the premises and equipment. Regularly guide and monitor the facility team to ensure everything is in top condition. Event Management: Initiate, collaborate, and manage events aimed at member engagement and education. Plan and execute a variety of events, from networking sessions to educational workshops. Member Retention and Utilization: Implement strategies to maintain a 95% utilization rate through exceptional member experiences. Gather and act on member feedback to continuously improve the community experience. Customer Satisfaction and Improvement: Deliver exceptional customer satisfaction and encourage member feedback. Suggest and execute improvements based on member insights and feedback. Health, Safety, Cleanliness, Hygiene, and Security: Maintain strict protocols with zero deviation to ensure a safe, clean, and secure environment. Regularly review and update safety procedures as necessary. Inventory Management: Manage inventory of food, beverages, and office supplies to ensure availability and quality. Conduct regular inventory audits and restock as needed. Invoice and Billing: Oversee the invoicing process, ensuring all clients are billed accurately and on time. Address any billing discrepancies or client inquiries related to invoices. Budgeting & Forecasting: Prepare and manage the centers budget, ensuring all expenses are tracked and reported accurately. Conduct financial forecasting to predict future f inancial performance and identify areas for cost savings. Qualifications: Bachelors degree in Hospitality Management, aviation, business management or related f ield. Proven experience in a client-facing role, preferably within the managed office space or hospitality industry. Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Problem-solving skills and the ability to handle difficult situations with professionalism. Key Competencies: Client-focused approach with a strong commitment to providing exceptional service. Detail-oriented with a proactive attitude towards problem-solving. Financial acumen and the ability to manage budgets and forecasts. Strong organizational skills and the ability to prioritize tasks effectively.,