Lead Generation Executive Universal Books

Key Responsibilities:

• Initiate and maintain regular communication with teachers, schools, and coaching institutes over phone.
• Understand their needs, challenges, and goals related to teaching, learning, and institutional growth.
• Present our books, products, and customised solutions that best match their requirements.
• Follow up on conversations, share product samples, and assist in closing orders.
• Maintain an updated database of leads, prospects, and client interactions in CRM/Excel.
• Work closely with the sales and marketing teams to align outreach efforts.
• Provide feedback from the field to improve our products and services.

Required Skills & Qualities:

• Excellent verbal communication skills in Hindi & English (knowledge of regional languages is a plus).
• Strong listening ability to understand educator needs.
• Confidence and empathy in building relationships over phone.
• Basic computer skills (MS Excel, Email, CRM tools).
• Self-motivated with a positive attitude and target-oriented mindset.

Preferred Background:

• Experience in inside sales, or customer service (education sector experience preferred, but not mandatory).
• Understanding of the school/coaching ecosystem is an advantage.