Lead AV Architect-Onsite/Bengaluru/Long Term Contract ideaHelix

About IdeaHelix

Job Description

Key Responsibilities: Lead and manage a team of managed service personnel involved in delivering AV and Visualization Services, ensuring high performance, operations, and compliance of AV and Visualization rooms. Assign duties, instruct, direct, and check the work of team members, ensuring quality assurance reviews of projects and support activities. Serve as the point of escalation for operational incidents and service escalations, coordinating maintenance, support, and compliance efforts. Align team operations with Customer Enterprise IT and cybersecurity standards, leading efforts in purchasing AV and Visualization hardware, software, and technical services. Create and manage inventories, documentation, reports, and metrics to ensure efficient operations. Ensure on-call and remote support availability as needed, fostering a culture of continued learning and development within the team. Manage performance of managed service providers, setting goals that support the organizations strategy and objectives. Function as a technical lead with supervisory responsibilities, planning, organizing, and assigning work to achieve team goals and organizational objectives. Required Qualifications: Education: Bachelors degree in Computer Science, Management and Information Systems (MIS), or a closely related field. PUBLIC Experience: Technical skills, experience, and relevant AV/VC certifications (e.g., Microsoft Teams, Crestron, Cisco, Poly, QSC). Proficiency in Microsoft Teams, QSC - Level 2, Crestron - CTI Commercial Technician. Knowledge in Azure AD, SIP, O365, standard network protocols, ITIL/ITSM-based processes, and Information Risk Management/security compliance activities. Leadership: At least 3 years in a supervisory or leadership role, demonstrating strong leadership and team management capabilities,