International Voice Process Agent Hird Services
Hird Services
Office Location
Full Time
Experience: 0 - 31 years required
Pay: INR 22000 - INR 29000 /Month
Type: Full Time
Location: Airoli, Navi Mumbai, Maharashtra, India Airoli, Mumbai
Skills: General Skills, Communication, Teamwork
About Hird Services
Job Description
- Handle inbound calls from US-based members regarding healthcare insurance, claims, coverage, and policy details.
- Provide accurate information and support on eligibility, deductibles, payments, and prior authorizations.
- Document all interactions clearly and maintain patient confidentiality in compliance with HIPAA guidelines.
- Resolve queries efficiently with a customer-focused approach and escalate complex issues when necessary.
- Stay updated with healthcare policies, system procedures, and meet performance targets for quality and productivity.