International Voice Process Agent Cybertrack Technology Solutions Private Limited

Job Title: International Voice Process Executive - UK Process

Company: Sagility India Pvt Ltd Bangalore 

Location: Bommanahalli, Bangalore (Work from Office)

Job Type: Full-time

Shift: Night Shift (US/UK Shifts)

Working Days: 5 days a week with fixed Saturday/Sunday off

About Sagility:

Sagility is a global leader in business process management (BPM) and a tech-enabled healthcare-focused solutions provider. We partner with payers and providers to deliver best-in-class operations, enhance the member and provider experience, and improve the quality of care. Join our dynamic team in Bangalore and contribute to our mission of transforming healthcare.

Job Description:

We are seeking highly motivated and enthusiastic individuals to join our International Voice Process team, catering to our UK clients. As a Voice Process Executive, you will be the first point of contact for customers, providing exceptional support and resolving their queries over the phone.

Responsibilities:

 * Handle inbound and outbound calls from customers in the UK, addressing their inquiries, concerns, and requests in a professional and efficient manner.

 * Provide accurate information and solutions to customer issues, adhering to company policies and procedures.

 * Maintain a high level of customer satisfaction through active listening, clear communication, and empathetic engagement.

 * Document all customer interactions accurately and thoroughly in the designated systems.

 * Collaborate with team members and other departments to ensure seamless customer experience.

 * Adhere to assigned productivity goals and quality standards.

 * Continuously learn and update knowledge about products, services, and process changes.

Eligibility Criteria:

 * Education: 12th Pass (PUC / 10+3 Diploma / Any Graduate).

 * Experience:

  * Freshers: Welcome to apply.

  * Experienced: Candidates with prior experience in international voice process or customer support are encouraged. (Minimum 1-2 year of relevant experience preferred).

 * Communication:

  * Excellent verbal communication skills in English are mandatory, with a clear and articulate speaking style.

  * Good listening skills to understand customer concerns effectively.

 * Skills:

  * Basic computer proficiency and familiarity with MS Office Suite.

  * Good typing skills and computer navigation skills.

  * Ability to comprehend process requirements well.

  * Problem-solving skills and attention to detail.

  * Ability to manage time effectively and adapt to changing work requirements.

  * Willingness to work in night shifts due to international time zones.

Salary & Incentives:

 * CTC - Freshers: ?24,000 per month (approx. ?21,000 K take home, which may include voice skill allowance).

 * CTC - Experienced: Up to ?31,000k per month (approx. ?28,000 take home).

 * Incentives: Performance-based incentives up to ?7,500 per month.

Benefits:

 * Two-way cab facility provided free of cost.

 * 5 days working week.

 * Fixed night shifts.

 * PF and Medical Benefits (as per company policy).

 * Growth and learning opportunities.

Interview Process:

The selection process typically consists of 4 rounds of virtual interviews