Hotel Receptionist Ocean Palms Goa
Ocean Palms Goa
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: All India
Skills: Checkout, Customer Service, Complaint Handling, Upselling, Checkin, Reservations Management, Housekeeping Coordination, VIP customer service
About Ocean Palms Goa
Job Description
The job involves performing all check-in and check-out tasks, managing online and phone reservations, registering guests by collecting necessary information, welcoming guests upon arrival, and assigning rooms. You will be responsible for responding to clients" complaints in a timely and professional manner. Additionally, you will liaise with the housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to meet guests" needs. You will also confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests. Upselling additional facilities and services will be part of your responsibilities. This is a full-time position with benefits including provided food and Provident Fund. The work schedule includes night shifts and rotational shifts, with a yearly bonus offered. The job requires a total of 2 years of work experience. A reliable commute or planning to relocate to Goa, Goa, is necessary before starting work.,