Hotel General Manager Hotel Park Riviera

About Hotel Park Riviera

Job Description

Job Summary: We are looking for a dynamic and results-driven Hotel General Manager to lead the operations of our well-established hotel as we enter an exciting phase of renewed growth. The ideal candidate will bring strong leadership, operational expertise, and a passion for excellence to elevate guest experiences and reposition the property as a top destination. This is a hands-on role with full responsibility for hotel performance, reporting directly to the owner. Key Responsibilities: Operational Leadership Oversee all hotel departments, including front office, housekeeping, food & beverage, maintenance, and sales & marketing. Ensure efficient, high-quality service across all areas of the hotel. Implement and refine operating procedures to support excellence and consistency. Strategic Growth Lead the hotels turnaround and growth strategy in collaboration with ownership. Analyze market trends and competitive landscape to identify new opportunities. Develop and execute plans to improve revenue, reputation, and customer loyalty. Financial Oversight Prepare, manage, and monitor the hotels operating budget and financial targets. Track KPIs including revenue, occupancy, RevPAR, and profitability. Identify areas for cost control while maintaining quality and service standards. Guest Experience Champion a guest-first culture to deliver memorable stays and exceptional service. Actively engage with guests, respond to feedback, and resolve complex issues promptly. Monitor and act on guest reviews to drive continuous improvement. Team Development Hire, train, motivate, and retain high-performing staff and department heads. Foster a culture of accountability, teamwork, and professional growth. Conduct regular performance reviews and provide coaching and feedback. Sales & Marketing Oversee the hotels sales and marketing initiatives to boost occupancy and brand visibility. Build relationships with key partners, travel agencies, event planners, and the local community. Compliance & Safety Ensure the hotel complies with all health, safety, legal, and industry standards. Monitor security measures and emergency procedures. Qualifications: Proven experience as a Hotel General Manager or in a senior leadership role within hospitality Bachelors degree in Hospitality Management, Business, or a related field preferred Strong business acumen, with a track record of improving financial and operational performance Excellent leadership and people management skills Strong communication and guest-relations skills Proficiency with property management systems and Microsoft Office Suite Entrepreneurial mindset and a hands-on approach to problem-solving Work Environment: Well-established hotel with a strong reputation, entering a phase of growth and repositioning Hands-on, collaborative leadership culture Fast-paced, guest-focused environment requiring flexibility, initiative, and adaptability Occasional extended hours including evenings, weekends, and holidays, based on operational needs Job Types: Full-time, Permanent Schedule: Day shift Morning shift Rotational shift Work Location: In person Expected Start Date: 01/07/2025,