Hostess Joyalukkas India Limited

Job Summary: As a Floor Hostess, you will be the first point of contact for guests entering our establishment. Your primary responsibilities will include greeting and seating guests, managing reservations, and ensuring a smooth and welcoming experience throughout their visit. You will play a key role in maintaining a positive atmosphere and ensuring that all guests receive exceptional service.

Key Responsibilities:

Guest Reception:

• Greet guests with a warm and friendly demeanor as they arrive.
• Check reservations and manage waitlists efficiently.
• Escort guests to their counters and ensure they are comfortable.

Table Management:

• Coordinate with the service staff to ensure optimal seating arrangements.
• Address and resolve any guest seating preferences or issues.

Customer Service:

• Provide information about the products
• Address guest inquiries and concerns promptly and professionally.
• Ensure a high level of guest satisfaction throughout their visit.

Operational Support:

• Assist with coordinating special events and large groups.
• Coordinate with other staff members to smoothening functions of the operation support
• Support the team in other duties as needed, such as taking messages or managing waiting areas.