Front Office Supervisor Niko Hotels
Niko Hotels
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: All India
Skills: Customer Service, Supervision, Problem Solving, Training, Cash Handling, Reservation Management, Billing Procedures
About Niko Hotels
Job Description
Key Responsibilities: Supervise and support front desk staff during shifts. Ensure smooth and efficient check-in and check-out processes. Handle guest complaints and resolve service issues promptly and professionally. Monitor room availability and ensure accurate reservations and billing. Coordinate with housekeeping and other departments for room status updates. Train and mentor new front office staff in procedures, systems, and customer service. Conduct shift briefings and ensure staff are aware of VIPs, special requests, and promotions. Maintain accurate cash handling, billing, and daily audit procedures. Ensure adherence to hotel policies, procedures, and brand standards. Assist in scheduling, shift planning, and performance evaluation. Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Flexible schedule Food provided Internet reimbursement Paid sick time Paid time off Schedule: Day shift Evening shift Monday to Friday Night shift Rotational shift Weekend availability Language: Hindi (Preferred) English (Required) Work Location: In person,