Front Office Assistant Hotel Sangam

About Hotel Sangam

Job Description

Guest Services: Welcoming guests: Creating a positive first impression and providing a warm greeting. Handling Guest Inquiries: Answering questions about hotel services, amenities, and local attractions. Managing Reservations: Taking and modifying reservations, both over the phone and online. Providing Assistance: Offering assistance with luggage, making recommendations, and booking taxis or restaurants. Administrative Tasks: Answering Phones:Handling calls, taking messages, and directing calls to the appropriate person. General Administrative Support:Performing various administrative tasks, such as photocopying, scanning, and data entry. Other Responsibilities: Responding to Complaints: Handling guest complaints professionally and efficiently. Upselling Services: Providing information and suggesting additional hotel services, such as spa treatments or excursions. Liaising with Other Departments: Communicating with housekeeping, maintenance, and other departments to ensure smooth operations. Maintaining a Clean Reception Area: Ensuring the front desk and surrounding area are neat and welcoming. Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Food provided Health insurance Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Night shift Performance bonus Yearly bonus Work Location: In person,