Field Supervisor Kusum Enterprise

Kusum Enterprise is a established recovery and collection agency offering specialized solutions for Banks, NBFC, and fintech companies. We are dedicated to helping institutions recover overdue accounts ethically, efficiently and legally with a strong focus on professionalism and regulatory compliance. Headquartered in Guwahati ,Assam, we are looking Field Supervisor in Upper and Lower Assam.

Job Responsibilities :

1. Primary Job Responsibilities

Field Visits

• Visit clients/customers at their home or business locations to recover overdue payments.
• Plan daily routes efficiently for maximum collection coverage.

Debt Recovery

• Negotiate repayment plans or settlements based on company policy and customer ability.
• Collect payments directly (cash, cheque, or digital) and provide receipts.

Customer Interaction

• Communicate politely yet firmly with defaulters to explain the consequences of non-payment.
• Maintain professionalism even in hostile or stressful situations.

Documentation and Reporting

• Maintain accurate records of visits, customer interactions, and payment collections.
• Submit daily, weekly, or monthly collection reports to supervisors or head office.

Verification and Investigation

• Verify customer addresses and identities when needed.

Target Achievement

• Meet or exceed assigned collection targets within stipulated timelines.
• Work under pressure to recover high volumes of overdue accounts.

Compliance

• Adhere to company policies, industry regulations, and ethical standards during collections.
• Avoid harassment, threats, or any illegal methods of recovery.

? Preferred Skills and Qualifications

• Good communication and negotiation skills.
• Ability to work independently and manage time effectively.
• Basic knowledge of financial and legal recovery procedures.
• Familiarity with local areas and customer behavior.
• High integrity and a trustworthy nature.
• Two-wheeler license (for mobility in the field).