Executive Support After Sales Hypro Group

About Hypro Group

Job Description

As an Executive in the Support After Sales department of an EPC company in the Process Field, you will be responsible for handling complaints, providing maintenance support, and ensuring customer satisfaction. Your main role will involve registering complaints with relevant details, acknowledging them promptly, evaluating complaints, and circulating them internally to the appropriate departments or sub-suppliers. You will be expected to work on action plans for complaint resolution and send proposals to customers with all necessary resources. Monitoring timelines for the entire process, including material procurement, delivery, installation, testing, and final acceptance, will be crucial. You will also need to monitor activities of sub-suppliers, make customer visits for maintenance and servicing, and generate inquiries for preventive maintenance. Additionally, you will be required to analyze annual spares requirements, maintain complaint resolution summaries, develop expertise in CO2 compressor maintenance, routine maintenance, electrical, and mechanical systems. Implementing ISO systems, updating SAP databases, managing data systems, proposing AMC and training contracts, and identifying locations for after-sales visits will also be part of your responsibilities. The ideal candidate for this position should hold a Diploma/Degree in Electrical and Instrumentation, have 3-4 years of relevant experience in a technical manufacturing environment, preferably in an EPC company in the Process Field. Knowledge of PLC programming, control panel wiring, and instrumentation integration is desirable. Key skills for this role include the ability to multitask, adjust priorities, proficiency in MRP/ERP/SAP systems and Microsoft Office, good communication skills, and a strong work ethic. Being presentable, sensible, and ethical are also important attributes for success in this position.,