ERP Software Online Support Executive Fraxinus IT Solutions

About Fraxinus IT Solutions

Job Description

ERP Software Online Support Executive Will be the first point of contact of the company and provide comprehensive support via Phone and Email and Live Chat. Install, train, and implement product at various customer machines via remote access software and ready for travel for demo and post sale support.Roles & Responsibilities Be able to understand nature of client issues and resolve them in timely and efficient manner. Responsible for resolving client issues via Phone and Live Chat, Email and Remote software. Self motivated and be team player. Maintain policies and procedures when working with clients and provide appropriate information. Collaborate with team members on knowledge transfer, procedures and standards. Maintain accurate records of daily communications and issues resolved. Requirements Strong verbal and written communication skills in English. Good computer knowledge. Self motivated and a team player. Excellent attendance and punctuality. Excellent customer service skills. Candidates with Bachelor in Computer Engineering will be given priority. Female will be preferred first. Experience : 0 to 3 years Qualification : MCA / B.E. / B.Tech / MscIT,