E-Commerce Executive Shree Ram Tradelink

Key Responsibilities:

• Respond to customer queries via email, social media, and phone calls in a timely, friendly, and professional manner.
• Handle order processing and shipping coordination to ensure smooth deliveries.
• Maintain accurate sales reports and operational data using MS Excel.
• Resolve customer issues efficiently, ensuring maximum satisfaction.
• Collaborate with the operations team to streamline processes and improve customer experience.

Requirements:

• Fluent in English (written and verbal) with good communication skills.
• Basic knowledge of MS Excel for sales reporting and data management.
• Attention to detail and ability to multitask effectively.