Duty Manager ira by Orchid Hotels, Mumbai

About Ira By Orchid Hotels, Mumbai

Job Description

Candidates from Hospitality Industry will preferred. Roles and Responsibilities Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Desired Candidate Profile Education: Bachelor's (Preferred) Experience: : 3-5 year from hotel industry Language: Hindi English Perks and Benefits Salary as per industry standard Statutory benefits with Leave Encashment Yearly Bonus Job Type: Full-time Benefits: Health insurance Leave encashment Life insurance Provident Fund Schedule: Rotational shift Yearly bonus,