Desktop Support Engineer ( Two Wheeler Mandatory) Dmart Foundation
Dmart Foundation
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: All India
Skills: Microsoft Office, ServiceNow, Software troubleshooting
About Dmart Foundation
Job Description
Candidate must have a Two Wheeler* We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. Responsibilities: Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals Job Type: Full-time Benefits: Health insurance Leave encashment Paid time off Provident Fund Shift: Day shift Experience: Microsoft Office: 1 year (Required) ServiceNow: 1 year (Required) Software troubleshooting: 1 year (Required) Work Location: In person,