Desktop Support Engineer - L1 AppsTech Solution
AppsTech Solution
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Ahmedabad
Skills: Installation, Configuration, Computer Hardware, Software, Troubleshooting, Network Devices, Firewall, switch, Server, CCTV, WiFi, access control, Microsoft Outlook, Documentation, customer requirements, Mail Client Installation, domain connectivity, drive sharing, user rights, AD environment, technical problems, helpdesk tickets management, user issues, system configurations
About AppsTech Solution
Job Description
You have a Bachelor's degree in Computer Science, Information Technology, Electronics & Communication or Diploma/BSc-IT/MSc-IT/BCA/MCA. You have experience in installation, configuration, and setup of computer hardware, software, and peripheral equipment. You possess basic troubleshooting skills for network devices such as Firewalls, switches, servers, CCTV, Wi-Fi, access control, etc. You also have experience and knowledge in Microsoft Outlook Mail Client installation and troubleshooting. Your expertise includes domain connectivity, drive sharing, user rights management, and creating user profiles in an Active Directory environment. You are adept at identifying, researching, and resolving technical issues with IT equipment and software applications. Additionally, you are responsible for managing and updating helpdesk tickets to ensure timely resolution within Service Level Agreements (SLAs). It is essential for you to maintain documentation of user issues, system configurations, and troubleshooting procedures for future reference. Your role requires alignment with customer requirements and system functionality to deliver optimal IT support services. If you meet the qualifications and have the relevant experience, please email your application to careers@appstech.in.,