Desktop Support Engineer EAGLE-HITECH SOFTCLOU PRIVATE LIMITED

About EAGLE-HITECH SOFTCLOU PRIVATE LIMITED

Job Description

Responsibilities:

• Address user tickets related to hardware, software, and networking

• Guide customers through installation of applications and peripherals

• Troubleshoot technical issues both remotely and in person

• Document issues and solutions for future reference

• Escalate unresolved issues to higher-level support

• Ensure user systems are fully functional and up to date

• Assist in creating technical manuals and documentation

Required Skills:

• Familiarity with Windows/Linux/Mac OS

• Basic knowledge of routers, switches, and networking

• Experience with printers, scanners, and office automation tools

• Understanding of antivirus programs and cybersecurity best practices

• Strong problem-solving, multitasking, and communication skills

• Customer-focused approach