Desk Support Engineer Champions Group
Champions Group
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: All India
Skills: Technical Support, Hardware Maintenance, Network Connectivity, security compliance, Documentation, Reporting, software maintenance, user account management
About Champions Group
Job Description
Roles & Responsibilities Technical Support: Provide Level 1 and Level 2 technical support to end-users for hardware, software, and network-related issues. Troubleshoot and resolve desktop, laptop, printer, and peripheral device issues. Manage incidents through a ticketing system, ensuring timely resolution and proper documentation. Hardware and Software Maintenance: Install, configure, and upgrade operating systems (Windows, macOS, Linux) and business applications. Perform hardware diagnostics and coordinate repairs or replacements when needed. Monitor and maintain IT inventory for hardware and software licenses. Network and Connectivity: Troubleshoot and resolve basic network connectivity issues (Wi-Fi, LAN, VPN). Collaborate with the network team to address advanced connectivity challenges. User Account Management: Assist with creating, managing, and troubleshooting user accounts in Active Directory. Provide support for email configuration and access issues (e.g., Microsoft Outlook, Office 365). Security and Compliance: Ensure compliance with IT security policies and guidelines. Assist with antivirus, endpoint security software, and patch updates. Educate end-users on security best practices. Documentation and Reporting: Maintain detailed records of issues and solutions in the ticketing system. Generate and present periodic reports on system performance and recurring issues. Job Types: Full-time, Permanent Benefits: Food provided Health insurance Provident Fund Shift: US shift Experience: DESK SUPPORT: 2 years (Required) Work Location: In person,