Debt Recovery Caller DRA Certified Car Club Ind Private Limited

Job Summary:

We are seeking a proactive and experienced Debt Recovery Caller (DRA Certified) to join our collections team. The primary responsibility is to recover overdue payments from customers in a professional, ethical, and compliant manner. The ideal candidate should be certified under the DRA program and possess excellent communication and negotiation skills.

• Key Responsibilities:
• Make outbound calls to customers with overdue payments and remind them of outstanding dues.
• Negotiate payment plans, settlements, or full payments in line with company policy and regulatory guidelines.
• Maintain accurate and detailed records of all calls, promises to pay, disputes, and follow-ups in the CRM system.
• Work closely with the legal or field collections team for escalation cases.
• Achieve daily, weekly, and monthly recovery targets.
• Ensure strict adherence to RBI and DRA code of conduct while dealing with customers.
• Handle customer queries or disputes with patience and professionalism.
• Provide feedback to supervisors regarding common customer concerns or collection challenges.
• Escalate high-risk or non-cooperative cases to the appropriate authority.
• Required Qualifications: DRA Certification (mandatory as per RBI/IBA guidelines).
• Minimum 1-2 years of experience in collections or debt recovery preferred.
• Strong verbal communication skills in [local language(s) + English/Hindi].
• Basic computer proficiency and experience with CRM or collection software.
• Ability to handle high call volumes and maintain professionalism under pressure.
• Preferred Skills: Strong negotiation and interpersonal skills.
• Knowledge of banking/financial products and services.
• Familiarity with regulatory requirements regarding collections (RBI, IBA, etc.).
• Multilingual abilities are a plus.
• Compensation:Fixed Salary
• Incentives/Bonus: Performance-based