Customer Support Representative Tech Mahendra Blackhardstone

About Blackhardstone

Job Description

Position Overview

Tech Mahindra is seeking a dedicated and enthusiastic Customer Support Representative to join our dynamic team in Navi Mumbai, Mumbai City. This is an exciting opportunity for individuals looking to kickstart their career in customer service within a reputable organization. As a Customer Support Representative, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships with our clients.

Key Responsibilities

As a Customer Support Representative, your primary responsibilities will include:

• Providing exceptional customer service by addressing inquiries and resolving issues promptly.
• Engaging in customer calling to understand their needs and provide appropriate solutions.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with team members to enhance customer service operations and improve overall service quality.
• Building and maintaining strong customer relationships to ensure repeat business and customer loyalty.
• Assisting in the development and implementation of customer service management strategies.
• Communicating effectively in Hindi, English, and Gujarati to cater to a diverse customer base.

Qualifications

The ideal candidate for the Customer Support Representative position will possess the following qualifications:

• Strong communication skills, both verbal and written, in Hindi, English, and Gujarati.
• Ability to handle customer inquiries with professionalism and empathy.
• Prior experience in customer service is preferred but not mandatory; freshers are encouraged to apply.
• Proficiency in customer relationship management and customer service operations.
• Strong problem-solving skills and the ability to work under pressure.
• A positive attitude and a willingness to learn and grow within the company.
• Availability to work in a full-time capacity during day shifts.

This position offers an annual salary of 2,50,000 and provides an opportunity to work in a collaborative and supportive environment. We have 10 positions open for this role, and we are looking for candidates with 0 to 2 years of work experience.

If you are passionate about customer service and are eager to contribute to a leading organization, we invite you to apply for the Customer Support Representative position at Tech Mahindra. Join us in our mission to deliver outstanding service and support to our valued customers!