Customer Support Representative SetuBridge Technolabs
SetuBridge Technolabs
Office Location
Full Time
Experience: 0 - 0 years required
Pay:
Salary Information not included
Type: Full Time
Location: Ahmedabad
Skills: Excellent Communication Skills, Ability to empathize with customers, Strong problemsolving skills, Attention to Detail, Familiarity with CRM software, Familiarity with ticketing systems, Ability to work in a fastpaced environment, Handle high call volumes
About SetuBridge Technolabs
Job Description
SetuBridge Technolabs is a customer-focused ecommerce company dedicated to delivering exceptional service. We are currently seeking a friendly and efficient Customer Support Representative to join our team and assist our valued customers. Responsibilities Provide prompt and courteous assistance to customers via various channels, including phone, email, and live chat. Address customer inquiries, concerns, and product-related questions effectively. Troubleshoot and resolve customer issues, escalating when necessary. Educate customers on product features and ensure a positive experience. Collaborate with cross-functional teams to relay customer feedback and contribute to continuous improvement. Maintain accurate and detailed records of customer interactions. Qualifications High school diploma; additional education is a plus. Skills Excellent communication skills, both written and verbal. Ability to empathize with customers and address their needs with patience. Strong problem-solving skills and attention to detail. Familiarity with CRM software and ticketing systems is a plus. Ability to work in a fast-paced environment and handle high call volumes.,