Customer Support Executive (CSE) Knya
Knya
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Maharashtra
Skills: Customer Support, Customer Service, Interpersonal Skills, Documentation, collaboration, Problemsolving
About Knya
Job Description
The Customer Support Executive position at Knya, India's leading online medical apparel brand, based in Mumbai (Lower Parel), involves interacting directly with customers to address inquiries and resolve issues related to products or services. The ideal candidate for this role is someone who excels in a fast-paced environment, enjoys problem-solving, and is dedicated to providing exceptional customer service. Responsibilities include responding promptly to customer inquiries through various channels, acknowledging and resolving customer complaints, ensuring customer satisfaction, and providing professional customer support. The role also involves identifying and escalating priority issues according to company guidelines, documenting customer interactions and transactions, developing a comprehensive understanding of products and services to effectively assist customers, collaborating with other departments for timely issue resolution, striving for first-call resolution, and maintaining performance metrics. This is a full-time position with benefits including Provident Fund. The work schedule may involve day shifts and rotational shifts. Applicants are required to provide information on their current CTC. The work location is in person.,