Customer Support Executive MECHMATRIX

Responsibilities :

1. Handling inquiries recveived through indiamart, email marketing and digital marketing funnels.
2. Advancing inquiries towards sales by assisting customers with their querries , handling objections and coordinating with sales team to close sales.
3. Digital marketing activities like email marketing, whatsapp marketing, linkedin , facebook and Instagram marketing organic and paid campaigns,
4. coordinating with sales team for monthly repeat orders and new business development inquiries.
5. undertaking various training related to sales, marketing, technical training, product training and implementation of training to increase monthly / daily sales .
6. sales coordination and office correspondence.
7. lead generation and lead nurturing using social media marketing and digital marketing and AI based marketing tools