Customer Support Executive 2Coms Consulting Pvt Ltd.
2Coms Consulting Pvt Ltd.
Office Location
Full Time
Experience: 0 - 31 years required
Pay: INR 17000 - INR 21000 /Month
Type: Full Time
Location: Kurla West, Mumbai, Maharashtra, India Kurla West, Mumbai
Skills: General Skills, Communication, Teamwork
About 2Coms Consulting Pvt Ltd.
Job Description
Customer Support Executive
Location
- Mumbai (Kurla West)
Experience
- Fresher or Experienced
- 0 - 1 Years of Experience
Qualifications
- Education: Graduate
- Language Proficiency: Hindi & English
Additional Skills
- Engage with newly onboarded drivers
- Guide drivers through trip completion milestones
- Ensure a smooth onboarding experience
- Resolve driver queries efficiently
- Target-driven approach
Key Responsibilities
- Follow-Up for F5 (First 5 Trips)
- Call drivers 5 days after onboarding
- Remind them about completing 5 trips within 7 days to earn a ?100 Joining Bonus (JB)
- Address any operational issues
- Follow-Up for F50 (First 50 Trips)
- Call drivers 25 days after onboarding
- Encourage them to complete 50 trips within 28 days to earn a ?250 JB
- Motivate drivers by explaining the financial benefits and performance incentives tied to milestone achievements
Eligibility Criteria
- Any Graduate
- Good communication skills in English & Hindi
- Proficiency in any of the following Regional Languages: Telugu, Tamil, Marathi
- Strong problem-solving skills
- Ready to work from the office
Salary
- NTH: 17k + 4k Variable pay plus PF & ESIC
Shift
- Day shift
Week off
- Sunday off
Mode of Interview
- Virtual/Telephonic
RequirementsRequirements:
- Any Graduate
- Good communication skills in English & Hindi
- Strong problem-solving skills
BenefitsBenefits
Salary- NTH: 17k + 4k Variable pay plus PF & ESIC
Shift- Day shift
Week off- Sunday off