Customer Support Executive Prayosha Food Services

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional and friendly manner.
• Listen actively to customer concerns and provide clear, step-by-step assistance.
• Ask relevant questions to understand the issue and guide customers toward a resolution.
• Provide accurate information about products, services, or account-related queries.
• Escalate complex issues to the appropriate internal teams when necessary.
• Maintain detailed records of customer interactions and feedback.
• Build and maintain positive relationships with customers to ensure satisfaction and loyalty.
• Communicate effectively in English, Hindi, and one regional/vernacular language.
• Be flexible to work in rotational shifts, including weekends and public holidays.

Preferred Skills & Qualifications:

• Excellent verbal communication and listening skills.
• Ability to remain calm and composed under pressure.
• Strong interpersonal skills and a customer-first mindset.
• Basic understanding of common customer service tools and systems is a plus.
• Prior experience in a voice-based customer support or call centre role is preferred.
• Willingness to learn and adapt to new processes and tools.
• Ability to explain solutions clearly and patiently to customers.