Customer Support Executive SSL EDUCATION

Key Responsibilities:

Team Leadership & Management:

• Supervise and guide a team of Admission Counsellors.
• Train, motivate, and evaluate team performance.
• Conduct regular meetings and provide coaching for sales improvement.

Sales & Admissions Growth:

• Drive student admissions to achieve monthly and annual targets.
• Develop and implement effective sales strategies.
• Ensure a high conversion rate from leads to admissions.

1. Customer Relationship Management:
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• Ensure excellent customer service and satisfaction.
• Address student and parent inquiries professionally.
• Maintain strong relationships with prospective and enrolled students.

Marketing & Outreach:

• Collaborate with the marketing team for promotional activities.
• Organize seminars, webinars, and workshops to increase brand visibility.
• Build partnerships with schools, colleges, and other institutions.

Operational & Administrative Management:

• Oversee day-to-day branch activities.
• Ensure compliance with company policies and procedures.
• Maintain accurate records of admissions, revenue, and performance reports.

Reporting & Analysis:

• Monitor key performance metrics and generate reports.
• Provide insights on sales performance and areas of improvement.
• Work closely with the senior management team for strategic planning.