Customer Support Executive Utkarsh Transmissions Pvt.Ltd.

About Utkarsh Transmissions Pvt.Ltd.

Job Description

CUSTOMER SUPPORT/SUCCESS EXECUTIVE Act as the primary point of contact for customers, providing exceptional support for product inquiries, technical assistance, order tracking, and post-sale issues. Respond promptly to customer queries via phone, email, or live chat, ensuring high levels of customer satisfaction. Assist customers in troubleshooting and resolving technical issues with mechanical products. Educate customers about the features, benefits, and proper use of our products to ensure they get the maximum value. Monitor customer accounts to ensure products are meeting performance expectations and resolve any issues proactively. Collaborate with the sales, engineering, and production teams to provide customers with accurate information and solutions. Process customer orders, returns, and exchanges in a timely and efficient manner. Manage customer complaints, working to resolve concerns while ensuring that company policies and standards are met. Track customer feedback and issues, providing insights and recommendations for product improvement and service enhancements. Maintain accurate and detailed records of customer interactions, transactions, and issues in the ERP system. Provide post-sale support to ensure customer satisfaction and help drive long-term relationships and retention. Prepare and deliver customer reports, detailing the status of their orders, products, or ongoing support cases. Support the implementation of customer success strategies aimed at increasing product adoption, usage, and satisfaction. Qualifications: Bachelors degree/Diploma in Mechanical SKILL- COMMUNICATION SKILL Experience with customer relationship management software and customer support tools. Job Types: Full-time, Permanent Benefits: Health insurance Paid time off Provident Fund Schedule: Day shift Work Location: In person,