Customer Support Executive CLINTS SOLUTIONS LLP Hiring For CLiNTS HR Solutions
CLINTS SOLUTIONS LLP Hiring For CLiNTS HR Solutions
Office Location
Full Time
Experience: 1 - 1 years required
Pay: INR 200000 - INR 300000 /year
Type: Full Time
Location: Bangalore
Skills: customer interaction, Handling customer queries, handling customer calls, Communication skills
About CLINTS SOLUTIONS LLP Hiring For CLiNTS HR Solutions
Job Description
Job Opening: Customer Support Executive
Position: Customer Support Executive
Location: Bangalore / Work from Office
Working Hours: 9:40 AM to 07:00 PM
Salary: 21,000 - 23,000 (Based on Experience)
Qualification:ITI/DIPLOMA/B.E/B.Tech
Experience: Experienced Candidates
Languages Required: Hindi, English, Kannada
Key Responsibilities:
Handling Inquiries: Responding to customer questions via phone, email, chat, or social media. This includes providing information about products, services, pricing, and policies.
Issue Resolution: Investigating and resolving customer complaints or problems, which may involve troubleshooting technical issues, escalating complex cases to relevant departments, or processing returns/exchanges.
Maintaining Records: Documenting customer interactions, feedback, and resolutions in a CRM (Customer Relationship Management) system.
Product Knowledge: Developing and maintaining in-depth knowledge of the company's offerings to effectively assist customers.
Feedback Collection: Gathering customer feedback to help improve products, services, and overall customer experience.
Building Relationships: Fostering positive customer relationships through professional and empathetic communication.
Essential Skills:
Communication Skills: Excellent verbal and written communication, active listening, and the ability to articulate information clearly and concisely.
Problem-Solving Skills: The ability to analyze situations, identify root causes of problems, and develop effective solutions.
Empathy and Patience: Understanding and relating to customer concerns, even when they are frustrated, and maintaining a calm demeanor.
Interpersonal Skills: Building rapport with customers and colleagues.
Technical Proficiency: Familiarity with CRM software, communication tools, and basic computer skills.
Adaptability: The ability to handle diverse customer needs and adapt to changing policies or procedures.