Customer Support Associate Folks Palette

About Folks Palette

Job Description

Key Responsibilities: Freshers are welcome Handle inbound and outbound calls, emails, and chats in Kannada and English. Assist customers with queries related to products, services, orders, and complaints. Provide accurate information and resolve issues efficiently. Maintain customer records and update the database. Escalate unresolved issues to the appropriate department. Follow company policies and procedures for handling customer interactions. Meet daily targets for call handling, resolution time, and customer satisfaction. Requirements: Fluency in Kannada (Speaking, Reading, and Writing) is mandatory. Basic to good communication skills in English. Prior experience in customer support/BPO/call center is a plus. Good problem-solving skills and ability to handle difficult customers. Job Type: Full-time Schedule: Day shift Application Question(s): Freshers also ok Work Location: In person Speak with the employer +91 9518568881,