Customer Support And Sales Manager SoulSensei

About SoulSensei

Job Description

You will be a part of SoulSensei, a dynamic pre-seed funded startup in the spirituality space dedicated to building meaningful connections between leaders and followers to promote personal growth, happiness, and overall well-being. Your role will involve responding promptly to customer inquiries through various channels such as phone, email, chat, and social media. You will be responsible for providing accurate information about products and services, troubleshooting issues, and resolving customer complaints effectively. Documenting and tracking customer interactions, feedback, and follow-up actions in the CRM system will be a crucial part of your responsibilities. Meeting or exceeding customer service metrics like response time, resolution rate, and customer satisfaction scores will be essential. Additionally, you will play a key role in contributing to the improvement of customer service by sharing valuable customer insights and feedback with the management team. To excel in this role, you should possess skills in assisted sales, customer satisfaction, customer retention, and customer service. Analytical abilities to understand customer needs, strong relationship-building skills to foster client connections, and excellent communication and interpersonal skills are required. Problem-solving capabilities, a proactive mindset, and prior experience in a consumer-facing role are essential. A Bachelor's degree is also a mandatory qualification for this position.,