Customer Support Analyst CodeReal Tech Pvt ltd
CodeReal Tech Pvt ltd
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Maharashtra
Skills: Time management, Customer Service, Strong written, verbal communication skills, Reporting, Documentation Skills, Excellent problemsolving skills, Attention to Detail, support experience
About CodeReal Tech Pvt Ltd
Job Description
1. Receive, prioritize, and respond to customer support tickets via email, chat, or calling software. 2. This is a calling profile, so those issues that can't be solved through chats or email will be handled to you to solve by calling. [No Cold Calling] 3. Maintain accurate records of customer interactions, ticket statuses, and resolutions for future reference. 4. Identify complex issues that require escalation and collaborate with relevant teams to resolve them efficiently. 5. Provide necessary support to other departments when required, fostering a collaborative work environment to achieve organizational goals. 6. Actively assist in resolving issues related to daily operations, ensuring smooth functioning of processes and services across all involved departments. 7. Ensure that all tasks are carried out in compliance with internal policies and regulatory requirements. Skills: 1. Strong written and verbal communication skills. 2. Time Management 3. Reporting and Documentation Skills 4. Excellent problem-solving skills and attention to detail. 5. Previous experience in a customer service or support role is a plus. Apply only if you are looking for long-term opportunity! Job Types: Full-time, Permanent Benefits: Provident Fund Schedule: Day shift Monday to Friday Application Question(s): Current CTC Expected CTC How would you rate yourself on a scale of 0-10 for your Excel knowledge and its applications Education: Higher Secondary(12th Pass) (Preferred) Work Location: In person,