Customer Support BHARTIYA INTEGRATED CARGO SOLUTIONS PVT LTD

About BHARTIYA INTEGRATED CARGO SOLUTIONS PVT LTD

Job Description

Job Title: Customer Support & Back Office Executive

Location: Pune / Pimpri Chinchwad and Satara (Onsite, Full Time)
Company: Bhartiya Logistics (Bhartiya Integrated Cargo Solutions Pvt. Ltd.)
Priority Hiring: Immediate openings in both Pune and Satara locations

About Us

Bhartiya Logistics, officially Bhartiya Integrated Cargo Solutions Pvt. Ltd., began operations in Satara in 2001 and has grown into a system oriented, customer focused logistics and warehousing provider. With services that include full-truck hauling, co-loading, warehousing, packaging consulting, and real-time tracking capabilities via an in-house ERP system, we deliver committed, reliable logistics solutions across India

Our core values transparency, personalized service, trust, systems-oriented operations, compliance, and continuous improvement shape everything we do.

We maintain headquarter and warehouse facilities in Satara MIDC, with a Pune office in Wakad near Bhagwan Nagar for sales and operations coordination.

Role Overview

Were seeking proactive and detail-oriented Customer Service & Back Office Executives to support our operations in Pune (Pimpri Chinchwad) and Satara. This critical role ensures seamless customer experiences and efficient internal coordination, contributing directly to service excellence and operational integrity.

Key Responsibilities

Customer Service & Support

• Respond to customer inquiries via phone, email, and chat

• Address and resolve service complaints in a professional and timely manner

• Log and maintain accurate interaction records in CRM

• Follow up to confirm issue resolution and ensure satisfaction

BackOffice Operations

• Manage order processing, data entry, and customer documentation

• Coordinate with logistics, sales, and accounts teams to update shipment and delivery status

• Track daily operations, shipments, and outstanding cases

• Support administrative tasks such as report generation and internal communication

Service Management & Coordination

• Assist in daily customer support workflows

• Support escalations and contribute to service improvement efforts

• Identify and propose enhancements to internal processes

Qualifications & Skills

• Bachelors degree in Business Administration or a related field

• 1-3 years of experience in customer service or back-office roles

• Excellent verbal and written communication skills

• Strong interpersonal skills and calm problem-solving attitude

• Familiarity with customer service tools, CRM systems, and MS Office (Excel, Word, Outlook)

• Experience or understanding of logistics and transportation operations is a strong plus

What We Offer

• A supportive, system-driven work culture rooted in transparency and trust

• Direct exposure to end-to-end logistics operations and customer interaction

• Fast-track career growth opportunities within the organization

• Competitive salary and performance-based incentives

• On-site role with potential assignment flexibility between Pune and Satara

How to Apply

Please send your CV to info@bhartiyalogistics.com with the subject line:
Customer Service & Back Office Executive Pune/Satara

CONTACT: 9371394989.

Due to urgent hiring needs at both Pune (Pimpri-Chinchwad) and Satara, applications will be reviewed on a rolling basis early applicants may be processed immediately.