Customer Success & Technical Project Associate owow

About Owow

Job Description

Were looking for a bright, energetic, and tech-savvy individual to join our team in a hybrid role across project management, customer onboarding, technical support, and customer success. Youll work across our suite of communication and AI products Q-Consultation, and our Smart Chat Assistantsupporting healthcare and enterprise clients around the world. This is a great opportunity for someone with strong English skills, curiosity about technology and AI, and a proactive, self-starting attitude. You dont need to be an engineer, but you should be comfortable working with SaaS tools and eager to learn about APIs, chatbots, and teleconsultation platforms. If youre looking to grow into a product, technical, or customer-facing leadership role, wed love to hear from you. Key Responsibilities Manage onboarding of new clients from kickoff to deployment Provide first-line technical support and troubleshoot issues via chat, email, or video Coordinate projects across internal teams and clients, ensuring timelines are met Deliver product training and create support documentation as needed Monitor customer usage and proactively assist in adoption and satisfaction Capture client feedback to inform product improvements and AI workflows Support demos, trials, and pilot programs Ideal Candidate Excellent spoken and written English Strong communication and organizational skills Comfortable with SaaS tools, APIs, and cloud-based platforms (or quick to learn) Curious about AI and excited to work with chatbots, teleconsultation, and communication SDKs Independent, motivated, and able to manage tasks with minimal supervision Prior experience in a support, CS, or tech coordination role is a bonus Why Join Us Work with cutting-edge communication and AI tools in healthcare and beyond Learn across multiple functions and grow into a product, CS, or technical lead role Join a global, remote-first team building impactful solutions for real-world problems,