Customer Service Representative Gios India

Job Role: INBOUND. NO SALES/NO Night Shift

·     Answer inbound calls and assist customers with their Queries/Request/Complains.

·     Raise Request & Complaints on behalf of the customer in the CRM tool.

·     Generate leads and educate customers about new products & their benefits.

·     Maintain and adhere to compliance guidelines

·     Capture problem indicators, highlight and suggest improvement

·     Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

·     Maintain adequate knowledge levels on products, processes and systems used

·     Ensure sales target are met

·     Skills Required:

o  Excellent verbal communication skills

o  Ability to comprehend, capture as well as interpret basic customer information

o  Strong customer service focus

o  Knowledge of Banking / Credit cards preferred

Languages Required: English + Hindi (compulsory). 

Education: Graduates (Any stream)

If you are interested contact us

Jessy

7397331358

Gios India