Customer Service Officer Utkarsh Small Finance Bank
Utkarsh Small Finance Bank
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Kerala
Skills: Interpersonal Skills, Customer Support, Customer satisfaction, Customer experience, Customer Service skills, Effective Communication, Banking, financial services
About Utkarsh Small Finance Bank
Job Description
Company Description Utkarsh Small Finance Bank Limited (USFBL) is a banking institution focused on providing banking and financial services to underserved and unserved sections of the country. The Bank offers a range of services including microfinance loans, MSME loans, housing loans, personal loans, and more. Headquartered in Varanasi, Uttar Pradesh, the Bank also provides digital services like Internet and Mobile Banking, Digi On-Boarding, and ATM facilities. Role Description This is a full-time Customer Service Officer role based in Trivandrum. The Customer Service Officer will be responsible for ensuring customer satisfaction by providing support and assistance. Day-to-day tasks include addressing customer queries, resolving issues, and enhancing the overall customer experience. Qualifications Interpersonal Skills and Customer Support Customer Satisfaction and Customer Experience Customer Service skills Ability to effectively communicate with customers Previous experience in customer service roles Knowledge of banking and financial services is a plus Bachelor's degree in Business Administration or related field,