Customer Service Manager DEVANSH CREATION PVT LTD
DEVANSH CREATION PVT LTD
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Kolkata
Skills: Customer satisfaction, Customer Service Management, Customer Support, Analytical skills, Communication skills, Leadership, Team Management, Problemsolving, CRM software
About DEVANSH CREATION PVT LTD
Job Description
Company Description PREMIUM LIGHT WEIGHT JEWELERY MANUFACTURER Role Description This is a full-time on-site role for a Customer Service Manager located in Kolkata. The Customer Service Manager will be responsible for overseeing daily operations of the customer service department, ensuring customer satisfaction, handling customer support queries, resolving customer issues efficiently, and managing a team of service representatives. The individual will also be required to analyze customer service metrics and implement strategies to enhance service quality. Qualifications Customer Satisfaction, Customer Service Management, and Customer Support skills Strong Analytical Skills and ability to interpret data Excellent Communication skills, both verbal and written Proven leadership and team management abilities Ability to handle stressful situations and problem-solving skills Experience with CRM software is an advantage Bachelors degree in Business Administration, Management, or related field,