Customer Service Manager Med Karma
Med Karma
Office Location
Full Time
Experience: 8 - 8 years required
Pay:
Salary Information not included
Type: Full Time
Location: Punjab
Skills: Microsoft Office, Communication skills, customer services, Organizational Skills, Multitasking
About Med Karma
Job Description
The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in International BPO/KPO. Responsibilities Establish and maintain business standards for accuracy, productivity and reliability Improvising the Quality of deliveries. Prepare Monthly reports, CSAT and reevaluate processes Ensure regulatory, compliance and legal rules are followed Manage budget to align with goals of business Qualifications 8 to 10+ years of experience in managing US calling process. Expertise in Customer Services Proficiency with Microsoft Office Strong organizational and communication skills Strong ability to multitask Comfort working with multiple groups within business Interested candidates may contact at 9815017770.,