Customer Service Executive International Sales Ascenso Tyres
Ascenso Tyres
Office Location
Full Time
Experience: 0 - 0 years required
Pay:
Salary Information not included
Type: Full Time
Location: Maharashtra
Skills: Sales Support, Customer Service, marketing operations, collaboration, Export Operation Management, MIS management, Claim Handling
About Ascenso Tyres
Job Description
Role Managing backend sales support for International Markets Position Title: Customer Service Executive International Sales Department: Sales & Marketing Grade/Level Executive Reporting To: International Sales Manager Key Activities & Responsibilities Managing the Export Operation: Order booking, sending PI, planning dispatch according to customer need Sending CI, PL, BL & other documents to customer Taking care of license requirements as per different countries need Handling Marketing Operations: Ensuring the requirement of POSM to the customer Customer Service: Handling customer queries Timely response to customers Collaborating with different departments: Collaborating with different departments to make sure that Sales, Marketing, Service Queries, Deliveries, etc. are handled efficiently Operational Support to the Front-Line Managers: Supporting the front-line managers with the operational support MIS Management: Generating and maintaining the various MIS reports Claim Handling: Checking with technical team the reason of defect in the tire once received claim from the customer. If manufacturing defect, then informing the customer about the exact claim amount & compensating the claim amount Education and Experience Required Education: PGDM/MBA from B Schools (Tier I & II), Freshers/Experienced Experience: 0 to 2 years,