Customer Service Executive India Infoline Brokers

Roles & Responsibilities· Effectively manage the team in providing resolution to Customer complaints.· Responsible for Productivity of Team, SLAs of department & adherence to complaints resolution TAT.· Responsible for independently receiving, documenting, investigating & coordinating responses on complaints.· Monitor IRDAI/Ombudsman complaints & ensure adherence to regulatory TAT.· Coordinating with Legal/Compliance team & facilitate input for case handling wherever required.· Focused towards enhancing customer experience & reduction of repeat complaints.· Responsible for maintaining complaints records, performing trend analysis on complaints, identification of preventive measures & preparing reports for periodic reviews.