Customer Service Engineer (Chennai) Omni-Health Pte Ltd (India)

About Omni-Health Pte Ltd (India)

Job Description

Compensation package will be commensurate with qualifications and experience. Responsibilities: Quickly and effectively troubleshoot customers issues, provide clear and concise instructions, and escalate issues when necessary. Responsible for maintaining customer satisfaction surveys and working with the Engineering Team to improve product quality. Stay up to date on new products and features, as well as industry trends. Train customers on new features and functionality as needed. Develop and maintain strong relationships with customers, serving as a trusted Advisor. Actively fulfil any other duties to support the team. Requirements: MUST BE BASED IN CHENNAI, TAMIL NADU. Willing to travel to neighbouring states whenever required. Minimum 2 years of experience in Customer Service, Technical Support with Engineering background. Possess good command of English and capable of documenting all interactions in the CRM. Good team player with excellent communication skills, able to work independently, results-driven and customer oriented. Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Health insurance Paid sick time Paid time off Work Days: Monday to Friday Application Question(s): Are you based in Tamil Nadu Experience: customer service engineer: 2 years (Required) Language: English (Required) Willingness to travel: 50% (Preferred) Work Location: In person,