Customer Service Associate Live Connections.

About Live Connections.

Job Description

We are hiring Customer Service Associates for our Domestic Voice Process at our Kondapur (Hyderabad) location. This role requires strong communication skills in regional and national languages and a passion for delivering excellent customer service over voice calls.

As a Customer Service Associate, you will be handling 100150 customer calls per day, resolving queries, and providing accurate information efficiently and politely. The role demands patience, clarity in communication, and an ability to work in a high-volume, fast-paced environment.

Key Responsibilities:

• Handle inbound and outbound customer calls.

• Provide accurate and timely responses to customer queries.

• Maintain call quality and service standards.

• Update call logs and follow up as needed.

• Adhere to process guidelines and training standards.

Requirements:

• Languages: Must be fluent in one of the following combinations:

  • English, Hindi & Telugu

  • English & Marathi

  • English, Hindi & Bengali

• Typing Speed: Minimum 20 WPM

• Education: 10+2 / Diploma / Degree (BE/B.Tech & PG accepted only with BPO experience)

• Experience:

  • Freshers: 011 months

  • Experienced: Up to 2 years (Only BPO background)

Compensation & Benefits:

• Freshers: 2.4 LPA (Fixed)

• Experienced: 2.6 LPA (Fixed)

• Monthly Performance Incentives: 5001,500

• WFH Allowance: 800/month

• Benefits: PF & ESIC coverage

• Free shuttle from Hi-Tech City Metro Station

Work Schedule:

• 6-day work week with rotational weekly off

• No leaves allowed during the first 3 months

• Mandatory work on public holidays (compensatory off given)

• 3-month training period (includes Nesting + OJT)

Join us to kickstart your career in customer service and grow in a supportive, energetic, and rewarding environment!