Customer Service - Assisted Sales AZA Fashions
AZA Fashions
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Maharashtra
Skills: Customer Service, chat process, Account Management, Luxury Travel, Jewellery, Emails, Assisted Sales, Telephonic Sales, Ecommerce
About AZA Fashions
Job Description
Job Description: Respond promptly and accurately to customer inquiries via phone, chat, and email to ensure a high level of customer satisfaction. Engage with prospective customers to understand their needs and recommend suitable products from the available range. Manage and track customer concerns, ensuring accurate handling and timely delivery of online orders through effective account management. Assist customers during the online shopping journey through assisted sales, helping them make informed purchasing decisions and improving conversion rates. Document product/order-related Qualifications Should have 2 years of experience in customer service, direct, telephone or emails. Should have worked on emails or chat process. Should be customer oriented and well versed with handling customer queries. Excellent Communications Skills. Telephonic Sales experience will be an added advantage. Preferred an e-commerce customer experience person but experience in luxury travel, jewellery will also work.,