Customer Service MALABAR GOLD LIMITED
MALABAR GOLD LIMITED
Office Location
Full Time
Experience: 1 - 1 years required
Pay: INR 150000 - INR 350000 /year
Type: Full Time
Location: Mumbai City
Skills: Customer relationship, Customer Service, Customer Support
About MALABAR GOLD LIMITED
Job Description
Customer Service:
- Handle customer inquiries via phone, email, and in-person with a courteous and professional attitude.
- Provide accurate information about diamond certification processes, timelines, and services.
- Resolve customer complaints and escalate issues when necessary.
- Maintain records of customer interactions and feedback to improve service quality.
- Assist in data entry, documentation, and report generation related to diamond testing and certification.
- Coordinate with lab technicians and quality control teams to ensure timely processing of orders.
- Maintain inventory records and manage logistics for sample tracking.
- Support billing, invoicing, and other administrative tasks as required.