Customer Relationship Specialist GTech Web Solutions Pvt. Ltd.
GTech Web Solutions Pvt. Ltd.
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Kolkata
Skills: Technical Support, Troubleshooting, Software, IT services, Client handling
About GTech Web Solutions Pvt. Ltd.
Job Description
As a candidate for this position, your responsibilities will include handling clients through phone calls, understanding the company's software and IT services thoroughly to assist clients effectively, providing technical support through on-call and remote desk by diagnosing the issues, analyzing client needs, and offering suitable solutions and assistance. You will be expected to address and resolve client queries efficiently, provide technical support for software by diagnosing the issues, troubleshooting technical problems, and solving software faults by coordinating with software developers. This role requires smart and proficient candidates who can work from Monday to Saturday, from 11 AM to 7 PM.,